Fully funded BOOST Training session*
To boost business reputation and customer retention through improved complaint handling skills. Ideal for those who are responsible for dealing with complaints. Relevant for supervisors, managers, receptionist and waiters etc.
Learning Outcomes
Understand customer needs through questions and listening
Identify the skills and qualities required to handle customer complaints effectively
How to demonstrate empathy whilst controlling communication
*BOOST delivery Terms & Conditions
All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.
To be eligible, you must work in a London business and be a London resident.
Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.