Fully funded BOOST Training session*
To boost individual skills and confidence when dealing with difficult customers and challenging behaviour. Ideal to anyone new in a duty manager's role, supervisors, night managers and front of house staff.
Learning Outcomes
To recognise different behaviour types and understand how to deal with them effectively
Give feedback with confident
How to deal with difficult and angry customers
*BOOST delivery Terms & Conditions
All courses are funded by Umbrella Training and an ESF initiative called Hospitality Pathways aka BOOST. Each course requires a submission of an application form and formation of a short individual learning plan with your learning consultant.
To be eligible, you must work in a London business and be a London resident.
Please contact our commercial team on info@umbrellatraining.co.uk should you live/work outside of London as we can offer these courses commercially.